The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths (Philosophy in Practice) - Softcover

Warzecha, Bettina

Softcover

ISBN 10: 3981863836 ISBN 13: 9783981863833

Verlag: Verlag für Planung und Organisation, 2017

Inhaltsangabe

Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis was without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can worsen the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organisational knowledge, to waste employee competencies, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management

Über diesen Titel

Über die Autorin bzw. den Autor

The author wrote her doctoral thesis about paradoxical patterns in organizational planning theories. Quality management is one of these theories. "The Problem of Quality Management" is a summary of her lecture at the University of Göttingen, Germany.

Details zur Ausgabe

• Verlag: Verlag für Planung und Organisation
• Erscheinungsdatum: 2017
• Sprache: Englisch
• ISBN 10: 3981863836
• ISBN 13: 9783981863833
• Einband: Taschenbuch
• Auflage: 1
• Anzahl der Seiten: 139
• Kontakt zum Hersteller: preigu GmbH & Co. KG; mail@preigu.de; ; Lengericher Landstr. 19; Osnabrück; Niedersachsen; 49078; Deutschland