Customer Satisfaction - Softcover

Lavuri, Rambabu

 
9786139853151: Customer Satisfaction

Inhaltsangabe

E-banking system is growing its roots in developing countries like India, internet has become a member of our family in the competitive world. With the rise of the internet, almost everything has become available online. Banks all over the world have been effectively developing information technology as an innovative resource to achieve speed, efficiency, cost reduction, customer service and competitive advantage. From this, E-banking has become a way of life today. E-banking allows customers to performs banking activates at the with a secure website, via the internet operated by the virtual banks. E-banking will help banks to cut cost, increase revenue, cut time for delivering service and become more convenient for the valuable customers, and provide best services and manage customer relationship more quickly and most satisfaction. E-Banking has emerged as a strategic resource for achieving higher efficiency, control of operations, productivity and profitability. For customers, it is the realization of their 'Anywhere, Anytime, Anyway' banking dream and with meet the increasing customer expectation and satisfaction.

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Über die Autorin bzw. den Autor

O Dr. RAMBABU LAVURI tem 7 anos de experiência no ensino e na investigação no campo da gestão. Recebeu o seu doutoramento pelo Departamento de Gestão de Empresas, Universidade de Osmania, MBA pela faculdade SBIT; Mestrado em Inglês pelo CDE-OU; PGDSRD-NIRD; e qualificou-se UGC-JRF&NET. Publicou mais de 30 artigos em Revistas Internacionais Refereed, Peer Reviewed International Journals

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Vorgestellte Ausgabe

ISBN 10:  3845439564 ISBN 13:  9783845439563
Verlag: LAP LAMBERT Academic Publishing, 2012
Softcover