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Since the several previous decades, the rapid growth of the service sector and increased competition has created a need for continuous focus on the construct of service quality. The main objective of this study is to analyse the service quality of ICICI Birmingham in the context of the retail banking industry of UK. This study seeks to identify the most significant service quality factors in ICICI Birmingham, which may be used to review characteristics of the bank as experienced by their customers. A review of literature performed in order to find out the appropriate service quality model to evaluate service quality in ICICI Birmingham. This study explores how ICICI customers perceive service quality and moreover seeks to identify how the actual performance of ICICI Birmingham complies with customers¿ expectations. For these a SERVQUAL model was used. Furthermore a survey method was used for data collection. In particular, a total of 181 customers were surveyed, a number which we considered quite representative of ICICI Birmingham and 100 respondents gave their responses successfully.
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Über die Autorin bzw. den Autor
Neeraj completed his B.E.(CS) in 2006 & M.E. (CS) in 2008. Now he is working with Jaypee University, Guna(MP) as well as pursuing PhD. from Thapar University. He is having 2+ years teaching & industrial experience of IT Industry. His areas of interests include Distributed Computing and Grid. His current research focus is Load Balancing on Grid.
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Analysis of Service Quality of ICICI Bank
Verlag:
LAP LAMBERT Academic Publishing Dez 2018, 2018
ISBN 10: 6139911575
ISBN 13: 9786139911578
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Since the several previous decades, the rapid growth of the service sector and increased competition has created a need for continuous focus on the construct of service quality. The main objective of this study is to analyse the service quality of ICICI Birmingham in the context of the retail banking industry of UK. This study seeks to identify the most significant service quality factors in ICICI Birmingham, which may be used to review characteristics of the bank as experienced by their customers. A review of literature performed in order to find out the appropriate service quality model to evaluate service quality in ICICI Birmingham. This study explores how ICICI customers perceive service quality and moreover seeks to identify how the actual performance of ICICI Birmingham complies with customers expectations. For these a SERVQUAL model was used. Furthermore a survey method was used for data collection. In particular, a total of 181 customers were surveyed, a number which we considered quite representative of ICICI Birmingham and 100 respondents gave their responses successfully. 96 pp. Englisch. Bestandsnummer des Verkäufers 9786139911578
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Analysis of Service Quality of ICICI Bank
Verlag:
LAP LAMBERT Academic Publishing, 2018
ISBN 10: 6139911575
ISBN 13: 9786139911578
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Since the several previous decades, the rapid growth of the service sector and increased competition has created a need for continuous focus on the construct of service quality. The main objective of this study is to analyse the service quality of ICICI Birmingham in the context of the retail banking industry of UK. This study seeks to identify the most significant service quality factors in ICICI Birmingham, which may be used to review characteristics of the bank as experienced by their customers. A review of literature performed in order to find out the appropriate service quality model to evaluate service quality in ICICI Birmingham. This study explores how ICICI customers perceive service quality and moreover seeks to identify how the actual performance of ICICI Birmingham complies with customers expectations. For these a SERVQUAL model was used. Furthermore a survey method was used for data collection. In particular, a total of 181 customers were surveyed, a number which we considered quite representative of ICICI Birmingham and 100 respondents gave their responses successfully. Bestandsnummer des Verkäufers 9786139911578
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Analysis of Service Quality of ICICI Bank
Verlag:
LAP LAMBERT Academic Publishing, 2018
ISBN 10: 6139911575
ISBN 13: 9786139911578
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Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Rathore NeerajB.Sc.( Agriculture), M.A. (Economics), M.A. ( Sociology), M.A. (Political Science, MBA (2010-12) from Birmingham University, England, PGDCA (2013), PGD in Organic Farming (2014), Current Research Scholar as a Master of . Bestandsnummer des Verkäufers 385876955
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Analysis of Service Quality of ICICI Bank
Verlag:
LAP LAMBERT Academic Publishing Dez 2018, 2018
ISBN 10: 6139911575
ISBN 13: 9786139911578
Neu
Taschenbuch
Anbieter: buchversandmimpf2000, Emtmannsberg, BAYE, Deutschland
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Since the several previous decades, the rapid growth of the service sector and increased competition has created a need for continuous focus on the construct of service quality. The main objective of this study is to analyse the service quality of ICICI Birmingham in the context of the retail banking industry of UK. This study seeks to identify the most significant service quality factors in ICICI Birmingham, which may be used to review characteristics of the bank as experienced by their customers. A review of literature performed in order to find out the appropriate service quality model to evaluate service quality in ICICI Birmingham. This study explores how ICICI customers perceive service quality and moreover seeks to identify how the actual performance of ICICI Birmingham complies with customers¿ expectations. For these a SERVQUAL model was used. Furthermore a survey method was used for data collection. In particular, a total of 181 customers were surveyed, a number which we considered quite representative of ICICI Birmingham and 100 respondents gave their responses successfully.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 96 pp. Englisch. Bestandsnummer des Verkäufers 9786139911578
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Analysis of Service Quality of ICICI Bank
Verlag:
LAP LAMBERT Academic Publishing, 2018
ISBN 10: 6139911575
ISBN 13: 9786139911578
Neu
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Taschenbuch. Zustand: Neu. Analysis of Service Quality of ICICI Bank | Neeraj Rathore | Taschenbuch | 96 S. | Englisch | 2018 | LAP LAMBERT Academic Publishing | EAN 9786139911578 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu. Bestandsnummer des Verkäufers 115139795
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