Deming Service Quality Approach: Empirical Study In Higher Education - Softcover

Teoh, Yi Terng; Bin Taib, Che Azlan; Lau, Jowin

 
9786200308498: Deming Service Quality Approach: Empirical Study In Higher Education
Softcover
ISBN 10: 6200308497 ISBN 13: 9786200308498
Verlag: LAP LAMBERT Academic Publishing, 2019

Inhaltsangabe

One of the most influential contributors to the development of service quality is W. Edwards Deming. Among of the important components of Deming’s philosophy is reflected in his 14-principles for transforming a service. Theses principles indicate what management needs to do to ensure that they and their employees are able to deliver good service quality. This empirical study aims to investigate and anticipate the five of the 14-Deming principles towards higher education quality services and the implications of Deming principles onto organizational management. The study concluded that Deming’s principle is necessary for creating opportunities for lecturer to generate new insights and ideas for improving the quality of the service provided by the institution.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
6200308497
ISBN 13 
9786200308498
Einband
Taschenbuch
Anzahl der Seiten
76
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Betascript Publishing
customerservice@vdm-vsg.de

Brivibas gatve 197
Riga
1039
Lettland