Interactive Voice Response System: DE - Softcover

Patil, Punam

Softcover

ISBN 10: 6200468591 ISBN 13: 9786200468598

Verlag: LAP LAMBERT Academic Publishing, 2022

Inhaltsangabe

Interactive Voice Response System (IVRS) is an automated phone system technology that allows incoming callers to access information via a voice response system of prerecorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists. Then it performs action based on the answer of the caller through the telephone. A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs. In cases where a customer needs or requests to speak with a person, IVR technology can help route calls quickly and seamlessly to the best call center agent to address their inquiry. The IVR system comprises of ring detector hardware, dual tone multi frequency decoder (DTMFD), microcontroller, serial interface unit, computer and cell phone. It includes a ring detector hardware which identifies the caller and connects the identified caller to a computer.

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Über die Autorin bzw. den Autor

Sra. Punam R. Patil, professora assistente no Instituto de Tecnologia R.C. Patel, Shirpur. Ela é membro vitalício da Associação Internacional de Engenheiros (IAENG), Hong Kong. Publicou vários artigos relacionados com Rede Informática e Comunicação em conferências nacionais e internacionais.

Details zur Ausgabe

• Verlag: LAP LAMBERT Academic Publishing
• Erscheinungsdatum: 2022
• Sprache: Englisch
• ISBN 10: 6200468591
• ISBN 13: 9786200468598
• Einband: Taschenbuch
• Anzahl der Seiten: 52
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: KreGa Onlinehandel GmbH; 4950000000000; info@krega-onlinehandel.de; ; Birkenweg 31; Brakel; 33034; Deutschland