Performance Contracting and Service Delivery: Its Influence on Delivery by Public Authorities: The Case Study of Lake Basin Development Authority, Kenya - Softcover

Kemboi, Gideon Kipchumba; Sitienei, Shadrack Kipkoech; Oluoch, Ken

 
9786200501868: Performance Contracting and Service Delivery: Its Influence on Delivery by Public Authorities: The Case Study of Lake Basin Development Authority, Kenya

Inhaltsangabe

Performance contracting has been praised globally as an effective strategy and a tool for enhancing and improving the performance of public institutions and government departments' alike. The public service plays an essential role in effective delivery of services key to the functioning of a state economy. The endeavour of effective service delivery in organizations is to exploit on the welfare of its service users and its developmental goal is to achieve sustainable improvement in the standards of the quality of life for its general public. Gupta (2002) notes, performance contracting involves a highly structured phase of evaluating results considers to be an extremely rigorous technical exercise on one hand and on the other hand a morale-boosting exercise for managers and staff.

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9786200500670: Performance contracting and service delivery: Influence on national government administration

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ISBN 10:  6200500673 ISBN 13:  9786200500670
Verlag: LAP LAMBERT Academic Publishing, 2020
Softcover