A Practical Approach to Customer Service: Understanding Customer Service Representation - Softcover

Akram, Zziwa; Musisi Abubaker, Lwanga

 
9786202917162: A Practical Approach to Customer Service: Understanding Customer Service Representation
Softcover
ISBN 10: 6202917164 ISBN 13: 9786202917162
Verlag: LAP LAMBERT Academic Publishing, 2020

Inhaltsangabe

Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Zziwa Akram is a highly accomplished Accountant and Economist in the Department of Management and Supply Chain Studies under the Business School at Nkumba University in Uganda, East Africa. He holds a Master of Arts in Economic Policy and planning, a Bachelor's degree in Accounting and a Certificate in Public speaking from British Communication.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2020
Sprache
Englisch
ISBN 10 
6202917164
ISBN 13 
9786202917162
Einband
Taschenbuch
Anzahl der Seiten
144
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Editions Vie
customerservice@vdm-vsg.de

Brivibas gatve 197
Riga
1039
Lettland