Process Mapping for the Implementation of ISO Standards: A methodological approach and applied from the Up-Down method, including the theory of performance indicators - Softcover

Schirigatti, Jackson

 
9786203001617: Process Mapping for the Implementation of ISO Standards: A methodological approach and applied from the Up-Down method, including the theory of performance indicators

Inhaltsangabe

The main objective of having the process mapping methodology at hand, is to be ready for use in the field, as a working tool, scientific and practical knowledge in the mapping of organizational processes of any organization, as well as in the training of the process mapping methodology, conferred to the quality team of the organization. The work serves as a guide for practical application in mapping activities, requirements, documentation, homologation, detailing process and subprocess information, prioritization of improvement opportunities (OMs) and preparation of action plans for the implementation of OMs. This material is based on the author's experiences in several companies in the areas of industry and commerce in metallurgy, agricultural implements, education and other areas, as well as the academic experiences of the process mapping disciplines, through the application of the UP-DOWN process mapping methodology, and based on the theories of good process mapping practices.

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Über die Autorin bzw. den Autor

Master in Electrical Engineering from UFPR (2011), specialist in Business Engineering from PUC-PR (2008), specialist in Tutoring and management in EAD from Uniasselvi (2016) and graduated in Information Systems from TUIUTI (2004). He is currently an undergraduate and graduate professor in the areas of information systems.http://lattes.cnpq.br/2788575546295

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