ASSESSING SERVICE QUALITY OF STAR RATED RESORT AND SPAS USING IPA: A Perspective from International Tourists - Softcover

Haile, Asfaw Kitaw

Softcover

ISBN 10: 6203306142 ISBN 13: 9786203306149

Verlag: LAP LAMBERT Academic Publishing, 2022

Inhaltsangabe

In a parallel to the increasing movement of people, the hospitality industry, now days, has become a big business worldwide. Considering the competitive environment thereof, there is a need for service providers to plan strategies that will differentiate them from others. This can be achieved through the delivery of superior service quality. Provided that, this book has gone someway to comprehend the service quality of star rated resort and spas in Ethiopia’s Bishoftu, a town endowed with breathtaking natural resources, using Importance-Performance analysis technique.

Über diesen Titel

Über die Autorin bzw. den Autor

Mr. Asfaw Kitaw Haile has been serving on different positions at Addis Ababa City Government since 2018. He has been a hospitality industry practitioner, and served as a General Manager of Kuriftu Resort and Spa. Mr. Asfaw earned MA degree in International Marketing from Bahir Dar University, and BA in Tourism Management from University of Gondar.

Details zur Ausgabe

• Verlag: LAP LAMBERT Academic Publishing
• Erscheinungsdatum: 2022
• Sprache: Englisch
• ISBN 10: 6203306142
• ISBN 13: 9786203306149
• Einband: Taschenbuch
• Anzahl der Seiten: 56
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: SIA OmniScriptum Publishing; customerservice@vdm-vsg.de; ; Brivibas gatve 197; Riga; 1039; Lettland