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This study is set within the South African Police Service (SAPS). The purpose of the study is to construct an integrated service excellence model, in order to improve service quality in the South African Police Service as a whole and to continuously improve service excellence in the assistance provided in the Northern Cape in particular.Furthermore, the study was intended to identify gaps in the quality of services provided by the SAPS to the various communities in the Northern Cape. The development of a service excellence model for the assessment of the services provided by the SAPS is justified, because it is an essential means to improving the services rendered, which will be beneficial to both the SAPS and the community.Service failures negatively impact relationships and marketing efforts and thus complicate service providers‟ relationship-building efforts. Therefore, service providers endeavor to restore customers‟ post-recovery satisfaction through service recovery efforts to retain their customers. However, the influence that customers‟ relation ship intentions have on this process has not been considered.
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Über die Autorin bzw. den Autor
John Motsamai Modise - PhD in Philosophie - Öffentliche Verwaltung: Philosophie - Öffentliche Verwaltung: Philosophie: Nelson Mandela University - Kunstfakultät: PhD in Pädagogik: Bildungsmanagement: Unisa University - Pretoria Pädagogische Fakultät: M.A. in Management: Management Sciences: Southern Business Schule - Rustenburg: MA in Polizeiwissenschaften
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Constructing an Integrated Service Excellence Model for the Police
Verlag:
LAP LAMBERT Academic Publishing Aug 2022, 2022
ISBN 10: 620549082X
ISBN 13: 9786205490822
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This study is set within the South African Police Service (SAPS). The purpose of the study is to construct an integrated service excellence model, in order to improve service quality in the South African Police Service as a whole and to continuously improve service excellence in the assistance provided in the Northern Cape in particular.Furthermore, the study was intended to identify gaps in the quality of services provided by the SAPS to the various communities in the Northern Cape. The development of a service excellence model for the assessment of the services provided by the SAPS is justified, because it is an essential means to improving the services rendered, which will be beneficial to both the SAPS and the community.Service failures negatively impact relationships and marketing efforts and thus complicate service providers relationship-building efforts. Therefore, service providers endeavor to restore customers post-recovery satisfaction through service recovery efforts to retain their customers. However, the influence that customers relation ship intentions have on this process has not been considered. 364 pp. Englisch. Bestandsnummer des Verkäufers 9786205490822
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Constructing an Integrated Service Excellence Model for the Police: Service Excellence
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LAP LAMBERT Academic Publishing, 2022
ISBN 10: 620549082X
ISBN 13: 9786205490822
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Constructing an Integrated Service Excellence Model for the Police
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ISBN 10: 620549082X
ISBN 13: 9786205490822
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Kartoniert / Broschiert. Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. This study is set within the South African Police Service (SAPS). The purpose of the study is to construct an integrated service excellence model, in order to improve service quality in the South African Police Service as a whole and to continuously improve. Bestandsnummer des Verkäufers 699354161
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Constructing an Integrated Service Excellence Model for the Police: Service Excellence
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LAP LAMBERT Academic Publishing, 2022
ISBN 10: 620549082X
ISBN 13: 9786205490822
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Constructing an Integrated Service Excellence Model for the Police: Service Excellence
Verlag:
LAP LAMBERT Academic Publishing, 2022
ISBN 10: 620549082X
ISBN 13: 9786205490822
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Constructing an Integrated Service Excellence Model for the Police | Service Excellence
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LAP LAMBERT Academic Publishing, 2022
ISBN 10: 620549082X
ISBN 13: 9786205490822
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Taschenbuch. Zustand: Neu. Constructing an Integrated Service Excellence Model for the Police | Service Excellence | John Motsamai Modise (u. a.) | Taschenbuch | Englisch | 2022 | LAP LAMBERT Academic Publishing | EAN 9786205490822 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Bestandsnummer des Verkäufers 123946375
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Constructing an Integrated Service Excellence Model for the Police
Verlag:
LAP LAMBERT Academic Publishing Aug 2022, 2022
ISBN 10: 620549082X
ISBN 13: 9786205490822
Neu
Taschenbuch
Anbieter: buchversandmimpf2000, Emtmannsberg, BAYE, Deutschland
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -This study is set within the South African Police Service (SAPS). The purpose of the study is to construct an integrated service excellence model, in order to improve service quality in the South African Police Service as a whole and to continuously improve service excellence in the assistance provided in the Northern Cape in particular.Furthermore, the study was intended to identify gaps in the quality of services provided by the SAPS to the various communities in the Northern Cape. The development of a service excellence model for the assessment of the services provided by the SAPS is justified, because it is an essential means to improving the services rendered, which will be beneficial to both the SAPS and the community.Service failures negatively impact relationships and marketing efforts and thus complicate service providers¿ relationship-building efforts. Therefore, service providers endeavor to restore customers¿ post-recovery satisfaction through service recovery efforts to retain their customers. However, the influence that customers¿ relation ship intentions have on this process has not been considered.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 364 pp. Englisch. Bestandsnummer des Verkäufers 9786205490822
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Constructing an Integrated Service Excellence Model for the Police : Service Excellence
Verlag:
LAP LAMBERT Academic Publishing, 2022
ISBN 10: 620549082X
ISBN 13: 9786205490822
Neu
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Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This study is set within the South African Police Service (SAPS). The purpose of the study is to construct an integrated service excellence model, in order to improve service quality in the South African Police Service as a whole and to continuously improve service excellence in the assistance provided in the Northern Cape in particular.Furthermore, the study was intended to identify gaps in the quality of services provided by the SAPS to the various communities in the Northern Cape. The development of a service excellence model for the assessment of the services provided by the SAPS is justified, because it is an essential means to improving the services rendered, which will be beneficial to both the SAPS and the community.Service failures negatively impact relationships and marketing efforts and thus complicate service providers relationship-building efforts. Therefore, service providers endeavor to restore customers post-recovery satisfaction through service recovery efforts to retain their customers. However, the influence that customers relation ship intentions have on this process has not been considered. Bestandsnummer des Verkäufers 9786205490822
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