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The effect of contact center on customer satisfaction in ethio telecom enterprise call center. A conceptual framework was developed and hypothesized. The tool used for data collection is, questioner. The collected data was analyzed using descriptive and inferential statistical analyses techniques. The findings of the study show that contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors have significant impact on customer satisfaction. The study contributes ethio telecom to improve its call center service to improve customer satisfaction. The study concluded that, contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors of call center is not good and customers are not satisfied with the services of ethio telecom call center. The researcher recommended that ethio telecom should work hard on factors affecting customer satisfaction on its call center.
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O estudo é extremamente útil para o investigador implementar os conhecimentos teóricos no cenário prático e ajudar a adquirir conhecimentos mais alargados sobre o tema em estudo. Além disso, o estudo permite que a Ethio telecom tenha consciência do papel do centro de contacto na satisfação do cliente e dos factores que a influenciam.
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THE EFFECT OF PROCESS, AGENT AND CUSTOMER PERCEPTION ON CUSTOMER SATIS
Verlag:
LAP LAMBERT Academic Publishing Aug 2023, 2023
ISBN 10: 6206752674
ISBN 13: 9786206752677
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The effect of contact center on customer satisfaction in ethio telecom enterprise call center. A conceptual framework was developed and hypothesized. The tool used for data collection is, questioner. The collected data was analyzed using descriptive and inferential statistical analyses techniques. The findings of the study show that contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors have significant impact on customer satisfaction. The study contributes ethio telecom to improve its call center service to improve customer satisfaction. The study concluded that, contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors of call center is not good and customers are not satisfied with the services of ethio telecom call center. The researcher recommended that ethio telecom should work hard on factors affecting customer satisfaction on its call center. 72 pp. Englisch. Bestandsnummer des Verkäufers 9786206752677
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THE EFFECT OF PROCESS, AGENT AND CUSTOMER PERCEPTION ON CUSTOMER SATIS
Verlag:
LAP LAMBERT Academic Publishing, 2023
ISBN 10: 6206752674
ISBN 13: 9786206752677
Neu
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The effect of contact center on customer satisfaction in ethio telecom enterprise call center. A conceptual framework was developed and hypothesized. The tool used for data collection is, questioner. The collected data was analyzed using descriptive and inferential statistical analyses techniques. The findings of the study show that contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors have significant impact on customer satisfaction. The study contributes ethio telecom to improve its call center service to improve customer satisfaction. The study concluded that, contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors of call center is not good and customers are not satisfied with the services of ethio telecom call center. The researcher recommended that ethio telecom should work hard on factors affecting customer satisfaction on its call center. Bestandsnummer des Verkäufers 9786206752677
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THE EFFECT OF PROCESS, AGENT AND CUSTOMER PERCEPTION ON CUSTOMER SATIS
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ISBN 10: 6206752674
ISBN 13: 9786206752677
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Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. The effect of contact center on customer satisfaction in ethio telecom enterprise call center. A conceptual framework was developed and hypothesized. The tool used for data collection is, questioner. The collected data was analyzed using descriptive and inf. Bestandsnummer des Verkäufers 1079786712
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THE EFFECT OF PROCESS, AGENT AND CUSTOMER PERCEPTION ON CUSTOMER SATIS
Verlag:
LAP LAMBERT Academic Publishing Aug 2023, 2023
ISBN 10: 6206752674
ISBN 13: 9786206752677
Neu
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -The effect of contact center on customer satisfaction in ethio telecom enterprise call center. A conceptual framework was developed and hypothesized. The tool used for data collection is, questioner. The collected data was analyzed using descriptive and inferential statistical analyses techniques. The findings of the study show that contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors have significant impact on customer satisfaction. The study contributes ethio telecom to improve its call center service to improve customer satisfaction. The study concluded that, contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors of call center is not good and customers are not satisfied with the services of ethio telecom call center. The researcher recommended that ethio telecom should work hard on factors affecting customer satisfaction on its call center.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 72 pp. Englisch. Bestandsnummer des Verkäufers 9786206752677
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THE EFFECT OF PROCESS, AGENT AND CUSTOMER PERCEPTION ON CUSTOMER SATIS
Verlag:
LAP LAMBERT Academic Publishing, 2023
ISBN 10: 6206752674
ISBN 13: 9786206752677
Neu
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Taschenbuch. Zustand: Neu. THE EFFECT OF PROCESS, AGENT AND CUSTOMER PERCEPTION ON CUSTOMER SATIS | Hanna Demes | Taschenbuch | Englisch | 2023 | LAP LAMBERT Academic Publishing | EAN 9786206752677 | Verantwortliche Person für die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerservice[at]vdm-vsg[dot]de | Anbieter: preigu. Bestandsnummer des Verkäufers 127483296
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