Rethinking Quality: A Conceptual Study of Teaching-Learning in Punjab: A Literature-Based Inquiry into Service Quality Dimensions in Higher Technical Education Institutions - Softcover

Khosla, Manisha; Batra, Gurdeep Singh; Dwivedi, Sulakshna

 
9786207650545: Rethinking Quality: A Conceptual Study of Teaching-Learning in Punjab: A Literature-Based Inquiry into Service Quality Dimensions in Higher Technical Education Institutions
Softcover
ISBN 10: 6207650549 ISBN 13: 9786207650545
Verlag: LAP LAMBERT Academic Publishing, 2025

Inhaltsangabe

This conceptual and literature-based study rethinks quality assurance in technical education by proposing the evaluation of teaching-learning effectiveness through a modified SERVQUAL framework. Focusing on Punjab’s state technical universities, it conceptualizes education as a service process and explores stakeholder perceptions—students as external and teachers as internal customers. The study draws entirely from secondary sources and theory, identifying key service quality dimensions—reliability, responsiveness, assurance, empathy, and tangibility—as vital to educational effectiveness. It reviews existing literature on teaching-learning quality, stakeholder satisfaction, digital learning, and institutional practices, particularly in the post-COVID and NEP 2020 context. The book develops a theoretical model for assessing teaching-learning quality, offering a scholarly base for future empirical research. It advocates a student-centered, service-oriented approach to enhance quality assurance in India’s technical higher education landscape.

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Über die Autorin bzw. den Autor

Dr. Manisha Khosla is Research Scholar, University School of Applied Management, Punjabi University, Patiala. Dr. Gurdeep Singh Batra Former Professor, School of Management Studies, Punjabi University, Patiala, and Dr. Sulakshna Dwivedi is Associate Professor and Head, SBMC, Jagat Guru Nanak Dev Punjab State Open University, Patiala, Punjab (India)

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2025
Sprache
Englisch
ISBN 10 
6207650549
ISBN 13 
9786207650545
Einband
Taschenbuch
Anzahl der Seiten
144
Kontakt zum Hersteller
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Brivibas gatve 197
Riga
1039
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