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High Performance Emotional Service in Retail: Psychological training and deescalation protocols for service teams - Softcover
Inhaltsangabe
This book presents a practical and structured approach to customer service in retail, based on a simple observation: a large proportion of conflicts in stores are not just caused by technical problems, but by intense emotional states. Queues, exchanges, prices, delays and operational failures often trigger frustration, a sense of injustice and loss of control in customers. Faced with this, service professionals need to deal not just with procedures, but with emotions in motion.The book proposes transforming what many people call "a knack for dealing with customers" into a trainable method. Based on real counter experiences, behavioral studies, psychology and people management, the book presents psychological foundations applied to retail, conflict de-escalation protocols, strategic verbal structures and training models for teams.Aimed especially at Human Resources professionals, leaders and store managers, the content shows how to build teams that are emotionally prepared for pressure situations, promoting safer, more efficient and more humane service.
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Über die Autorin bzw. den Autor
Nauczyciel uköczy¿ Uniwersytet Federalny w Pará (UFPA) z dyplomem zintegrowanym w dziedzinie nauk ¿cis¿ych, matematyki i j¿zyków. Stopie¿ naukowy w zakresie edukacji specjalnej. Uköczy¿ studia podyplomowe w zakresie neuropsychopedagogiki, stosowanej analizy zachowania (ABA) oraz zarz¿dzania lud¿mi i zasobami ludzkimi, a tak¿e studia MBA w tej samej dziedzinie. Pracuje jako nauczyciel, pisarz i badacz.
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High Performance Emotional Service in Retail
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High Performance Emotional Service in Retail
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Our Knowledge Publishing Apr 2026, 2026
ISBN 10: 6209895360
ISBN 13: 9786209895364
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware 180 pp. Englisch. Bestandsnummer des Verkäufers 9786209895364
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High Performance Emotional Service in Retail: Psychological training and deescalation protocols for service teams
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High Performance Emotional Service in Retail : Psychological training and deescalation protocols for service teams
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book presents a practical and structured approach to customer service in retail, based on a simple observation: a large proportion of conflicts in stores are not just caused by technical problems, but by intense emotional states. Queues, exchanges, prices, delays and operational failures often trigger frustration, a sense of injustice and loss of control in customers. Faced with this, service professionals need to deal not just with procedures, but with emotions in motion.The book proposes transforming what many people call 'a knack for dealing with customers' into a trainable method. Based on real counter experiences, behavioral studies, psychology and people management, the book presents psychological foundations applied to retail, conflict de-escalation protocols, strategic verbal structures and training models for teams.Aimed especially at Human Resources professionals, leaders and store managers, the content shows how to build teams that are emotionally prepared for pressure situations, promoting safer, more efficient and more humane service. Bestandsnummer des Verkäufers 9786209895364
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High Performance Emotional Service in Retail | Psychological training and deescalation protocols for service teams
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Taschenbuch. Zustand: Neu. High Performance Emotional Service in Retail | Psychological training and deescalation protocols for service teams | Sidney Farias | Taschenbuch | Englisch | 2026 | Our Knowledge Publishing | EAN 9786209895364 | Verantwortliche Person für die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerservice[at]vdm-vsg[dot]de | Anbieter: preigu. Bestandsnummer des Verkäufers 135056735
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High Performance Emotional Service in Retail
Verlag:
Our Knowledge Publishing Apr 2026, 2026
ISBN 10: 6209895360
ISBN 13: 9786209895364
Neu
Taschenbuch
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -This book presents a practical and structured approach to customer service in retail, based on a simple observation: a large proportion of conflicts in stores are not just caused by technical problems, but by intense emotional states. Queues, exchanges, prices, delays and operational failures often trigger frustration, a sense of injustice and loss of control in customers. Faced with this, service professionals need to deal not just with procedures, but with emotions in motion.The book proposes transforming what many people call 'a knack for dealing with customers' into a trainable method. Based on real counter experiences, behavioral studies, psychology and people management, the book presents psychological foundations applied to retail, conflict de-escalation protocols, strategic verbal structures and training models for teams.Aimed especially at Human Resources professionals, leaders and store managers, the content shows how to build teams that are emotionally prepared for pressure situations, promoting safer, more efficient and more humane service.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 180 pp. Englisch. Bestandsnummer des Verkäufers 9786209895364
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High Performance Emotional Service in Retail (Paperback)
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Paperback. Zustand: new. Paperback. This book presents a practical and structured approach to customer service in retail, based on a simple observation: a large proportion of conflicts in stores are not just caused by technical problems, but by intense emotional states. Queues, exchanges, prices, delays and operational failures often trigger frustration, a sense of injustice and loss of control in customers. Faced with this, service professionals need to deal not just with procedures, but with emotions in motion.The book proposes transforming what many people call "a knack for dealing with customers" into a trainable method. Based on real counter experiences, behavioral studies, psychology and people management, the book presents psychological foundations applied to retail, conflict de-escalation protocols, strategic verbal structures and training models for teams.Aimed especially at Human Resources professionals, leaders and store managers, the content shows how to build teams that are emotionally prepared for pressure situations, promoting safer, more efficient and more humane service. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Bestandsnummer des Verkäufers 9786209895364
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