Customer Service Quality Management(Examination for the Self-taught Textbook) (Chinese Edition) - Softcover

Li Gui Hua

Softcover

ISBN 10: 7513607729 ISBN 13: 9787513607728

Verlag: China Economic Publishing House, 2012

Inhaltsangabe

For establishing better teaching atmosphere, each chapter discusses the content of courses with detailed cases so that students may be familiar with the society. We, structurally, are attempting to guide students to understand the teaching methods and Situational Approach, mainly including, introduction of customer service, channels of customer service, customer service personnel, customer service quality and brands of customer etc.

Details zur Ausgabe

• Verlag: China Economic Publishing House
• Erscheinungsdatum: 2012
• Sprache: Chinesisch
• ISBN 10: 7513607729
• ISBN 13: 9787513607728
• Einband: Paperback
• Anzahl der Seiten: 234
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar