Hardbound. Zustand: As New. New. Contents Preface. 1. Hospitality and hospitality management. 2. Multi unit management in the hospitality industry. 3. Quality management in the hospitality industry. 4. Service innovation and customer choices. 5. Business development and service improvement. 6. Service delivery in the hospitality industry. 7. Marketing in travel agency. 8. Organizational trend analysis. 9. Hospitality operations strategy risk and decentralization. 10. Hotel management in 21 century. 11. Experience rules a scenario for the hospitality and Leisure industry 2010 A.D. 12. Hotel management techniques for 21 century. 13. Common problems. Bibliography. Index. Etymologically by hospitality we mean kindness in welcoming strangers or guests. This is receptiveness. In modern context hospitality used to collectively for tourism and catering industry where tourists are entertained with boarding and lodging including transportation and communication. As suggested by the name of title this book is a veritable mine of information consisting of well researched readings on hospitality industry management theories and practices. The sources of information are articles reports monographs abstracts journals books and magazines. The entire material is presented in logical sequence in a coherent manner. 288 pp. Bestandsnummer des Verk�ufers 65118

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Hospitality Management

Ratti, M.

Verlag: Rajat Publications, 2020

ISBN 10: 8178802775 ISBN 13: 9788178802770

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Anbieter: Phatpocket Limited, Waltham Abbey, HERTS, Vereinigtes K�nigreich

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Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Bestandsnummer des Verk�ufers Z1-I-020-01544

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