Producing and Managing Restricted Activities: Avoidance and withholding in institutional interaction: 255 (Pragmatics & Beyond New Series) - Hardcover
Inhaltsangabe
This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.
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Reseña del editor
This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.
Reseña del editor
Drawing on Conversation Analysis, this book examines the kinds of talk that service providers across various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid or withhold in their interactions with clients, when such talk may be expected or due in some way. For example, a child calling a helpline to get advice on personal problems may expect such advice or a patient may expect a diagnosis. Across the settings examined, avoidance and withholding are shown to be interactional practices deployed to construct specific activities as restricted. The various authors show how withholding and avoidance contribute to both the accomplishment of the work of the organisations and the construction of the institutional identities of the professionals.
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Producing and Managing Restricted Activities (Pragmatics & Beyond New Series)
Verlag:
John Benjamins Publishing Compan, 2015
ISBN 10: 9027256608
ISBN 13: 9789027256607
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Hardcover. Zustand: Fine. Bestandsnummer des Verkäufers mon0002926304
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Producing and Managing Restricted Activities: Avoidance and Withholding in Institutional Interaction
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Hardcover. Zustand: Brand New. uk ed. edition. 382 pages. 9.50x6.50x1.00 inches. In Stock. Bestandsnummer des Verkäufers __9027256608
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