Conversational Design: Improving participation and decision-making in public organizations - Softcover

Mages

 
9789063697327: Conversational Design: Improving participation and decision-making in public organizations
Softcover
ISBN 10: 9063697325 ISBN 13: 9789063697327
Verlag: BIS Publishers, 2025

Inhaltsangabe

Designers in public organizations face the challenges of managing influential stakeholders, shifting priorities, and the complexities of drafting and implementing policy. Often, they lack the headspace to think deeply about designing for effective public engagement. "Conversational Design" helps designers within public and social organizations improve co-design and informed decision making practices. The book offers practical tools and case studies to stimulate participation and foster better conversations, all aimed at achieving shared goals. It also provides a fresh perspective on consolidating data from civic conversations into actionable insights for policymakers. This critical, often overlooked step ensures that citizen voices have a stronger impact on design and policymaking processes. By presenting a novel understanding of design, this book serves both practitioners and scholars of design, as well as professionals in related fields that use objects and tools to shape social situations. It guides readers in making informed decisions on complex social challenges.

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Über die Autorin bzw. den Autor

Michael Arnold Mages is an Assistant Professor of Experience Design and Information Design/Data Visualization at Northeastern University. He has designed and developed conversationally oriented software and online communities since 2002 and holds a PhD in Design from Carnegie Mellon University.

Von der hinteren Coverseite

Designers in public organizations face the challenges of managing influential stakeholders, shifting priorities, and the complexities of drafting and implementing policy. Often, they lack the headspace to think deeply about designing for effective public engagement. "Conversational Design" helps designers within public and social organizations improve co-design and informed decision making practices. The book offers practical tools and case studies to stimulate participation and foster better conversations, all aimed at achieving shared goals. It also provides a fresh perspective on consolidating data from civic conversations into actionable insights for policymakers. This critical, often overlooked step ensures that citizen voices have a stronger impact on design and policymaking processes. By presenting a novel understanding of design, this book serves both practitioners and scholars of design, as well as professionals in related fields that use objects and tools to shape social situations. It guides readers in making informed decisions on complex social challenges.

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Verlag
BIS Publishers
Erscheinungsdatum
2025
Sprache
Englisch
ISBN 10 
9063697325
ISBN 13 
9789063697327
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
220
Kontakt zum Hersteller
BIS Publishers
bis@bispublishers.com

Timorplein 46
Amsterdam
1094 CC
Niederlande