Implementing Service and Support Management Processes, a Practical Guide English Ed. - Softcover

Softcover

ISBN 10: 9077212434 ISBN 13: 9789077212431

Verlag: Van Haren Publishing BV, 2005

Inhaltsangabe

Book by Carrie HigdayKalmanowitz

Über diesen Titel

Reseña del editor

This title looks at the processes of implementing and improving Service Support Centres. It fills a gap left by many standards in that it is process rather than component oriented. It is a practical guide to implementing many of the standards now being adopted by the marketplace.

Críticas

Implementing Service and Support Management Processes: A Practical Guide The sheer number of different books available that describe ITIL processes suggests an increasing amount of overlap that makes the difference between one book and the next a nuance found by chance. One way to cut through this overabundance is to rely on large certification-level organizations like itSMF or HDI for the publications of interest. This HDI publication, in particular, quickly distinguishes itself not so much by the depth of its discussions, but by its continuous emphasis on roles and performance metrics -- the two biggest ways that managers design their organizations to adopt and work with the ITIL processes. As a result, this guide becomes the one to use to assure that ITIL benefits to the service organization's value are not just pursued but sustained. Malcolm Ryder, Architect.

Details zur Ausgabe

• Verlag: Van Haren Publishing BV
• Erscheinungsdatum: 2005
• Sprache: Englisch
• ISBN 10: 9077212434
• ISBN 13: 9789077212431
• Einband: Tapa blanda
• Anzahl der Seiten: 430
• Herausgeber: Higday-Kalmanowitz Carrie, Simpson Sandra E.
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar