ISO/IEC 20000: A Pocket Guide (ITSM Library) - Softcover

Bon, Jan Van

Softcover

ISBN 10: 9077212795 ISBN 13: 9789077212790

Verlag: Van Haren Publishing, 2006

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This pocket guide summarises the key principles and standards of ISO/IEC 20000 on best practice in IT service management (which was derived from the British Standard BS 15000). It is aimed at a broad range of practitioners, trainers and students who work in the IT sector as well as in other environments. Sections cover: background information to the standard; core and supporting material; overall management issues including planning and implementation; the self-assessment workbook; and information on service delivery, relationship, resolution, control and release processes.

Contraportada

ISO/IEC 20000
A POCKET GUIDE
The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000. It will help to bring ISO/IEC 20000 to an international audience quicker, by providing an easily accessible pocket guide.
to promote the awareness and the acceptability of ISO/IEC 20000 as a valid standard for IT Services organizations;
to support ISO/IEC 20000 training and certification;
to produce a quick reference to the core content of ISO/IEC 20000, for practitioners.
ISO/IEC 20000, a pocket guide is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experts in (IT) service provision, to those who are looking for a suitable approach to quality improvement issues.
The International ITSMF, through the efforts of its International Publications ESC, has endorsed this pocket guide as part of a common global library supporting a uniform understanding of ITSM knowledge and best practice.

Über diese Auflage

• Verlag: Van Haren Publishing
• Erscheinungsdatum: 2006
• ISBN 10: 9077212795
• ISBN 13: 9789077212790
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 72