Defining IT Success through the Service Catalog - Softcover

Flores, Rodrigo

 
9789077212967: Defining IT Success through the Service Catalog
Softcover
ISBN 10: 9077212965 ISBN 13: 9789077212967
Verlag: Rodrigo Flores, 2007

Inhaltsangabe

The Service Catalog is a fundamental It tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value It provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: * Services are made standard and rational, leading to lower costs and increased service availability * Standard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning * Controls over consumption of services are enhanced * The fulfillment of It services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

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Verlag
Rodrigo Flores
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
9077212965
ISBN 13 
9789077212967
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
114
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar