ITIL® V3 - A Pocket Guide: Management Guides (Best Practice) - Softcover

Bon, Jan Van; Jong, Arjen De; Kolthof, Axel; Pieper, Mike; Tjassing, Ruby; Veen, Annelies Van Der; Verweijen, Mario

Softcover

ISBN 10: 908753065X ISBN 13: 9789087530655

Verlag: Van Haren Publishing, 2008

Inhaltsangabe

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

Details zur Ausgabe

• Verlag: Van Haren Publishing
• Erscheinungsdatum: 2008
• Sprache: Deutsch
• ISBN 10: 908753065X
• ISBN 13: 9789087530655
• Einband: Taschenbuch
• Anzahl der Seiten: 174
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar