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Inhaltsangabe
Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the Itil Service Lifecycle in the Service Design, Service Transition, Service Operation, and Csi phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations.
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Reseña del editor
Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the Itil Service Lifecycle in the Service Design, Service Transition, Service Operation, and Csi phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations.
Reseña del editor
The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the 'lifecycle' approach?
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Service Strategy based on Itil® V3: A Management Guide
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Service Strategy based on Itil® V3: A Management Guide (Best Practice (Van Haren Publishing))
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Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
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Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
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