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Inhaltsangabe
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
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Von der hinteren Coverseite
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
Aus dem Klappentext
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered. English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
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Service Design based on Itil® V3: A Management Guide (Best practice)
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Service Design Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
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