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Service Design based on Itil® V3: A Management Guide (Best practice) - Softcover

Bon, J. Van; Bon, Jan Van

 
9789087531256: Service Design based on Itil® V3: A Management Guide (Best practice)
Softcover
ISBN 10: 9087531257 ISBN 13: 9789087531256
Verlag: Van Haren Publishing, 2008

Inhaltsangabe

This Management Guide is a concise summary of the It Service Management An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of Iso20000? All this and descriptions of other popular frameworks are covered.

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Von der hinteren Coverseite

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered. English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

Aus dem Klappentext

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered. English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

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Verlag
Van Haren Publishing
Erscheinungsdatum
2008
Sprache
Englisch
ISBN 10 
9087531257
ISBN 13 
9789087531256
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
165
Herausgeber
Wilkinson Jayne
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Verantwortliche Person
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