ABC of ICT: An Introduction to the Attitude, Behaviour and Culture of ICT - Softcover

Schilt, Jan; Wilkinson, Paul

 
9789087531409: ABC of ICT: An Introduction to the Attitude, Behaviour and Culture of ICT
Softcover
ISBN 10: 9087531400 ISBN 13: 9789087531409
Verlag: Van Haren Publishing, 2008

Inhaltsangabe

ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Von der hinteren Coverseite

ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues.

This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them.

This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Van Haren Publishing
Erscheinungsdatum
2008
Sprache
Englisch
ISBN 10 
9087531400
ISBN 13 
9789087531409
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
300
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar