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Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way - Softcover

Larsson, Liv

 
9789187489563: Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way
Softcover
ISBN 10: 9187489562 ISBN 13: 9789187489563
Verlag: Friare Liv, 2017

Inhaltsangabe

Nowadays people expect to be treated well when they go to the dentist, the supermarket or when they are connecting with their IT-support. If they are not they might turn to someone else the next time they need that service or product. Being professional and staying human might be the biggest competitive advantage of our time. It is said that the cost of attracting a new customer is six times the cost of keeping an old one. This book clarifies how you can be professional and human at the same time. Actually the author claims that it is only when you are truly human that you can be professional. Communication tools for many different kinds of situations. Support in dealing with ”difficult people” or challenging dilemmas. Plenty of useful ideas that can be implemented directly. And much more...

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Über die Autorin bzw. den Autor

www.livlarsson.com

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Verlag
Friare Liv
Erscheinungsdatum
2017
Sprache
Englisch
ISBN 10 
9187489562
ISBN 13 
9789187489563
Einband
Taschenbuch
Anzahl der Seiten
170
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Deutschland