Siam: Principles and Practices for Service Integration and Management - Softcover

Wiggers, Peter; Armes, Dave; Engelhart, Niklas; McKenzie, Peter

 
9789401800259: Siam: Principles and Practices for Service Integration and Management
Softcover
ISBN 10: 9401800251 ISBN 13: 9789401800259
Verlag: Van Haren Publishing, 2015

Inhaltsangabe

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: * ITSM professionals working in integrated multi-sourced environments; * Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; * Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users; * Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Von der hinteren Coverseite

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.

Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.

SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.

This is the first book that describes the concepts of SIAM. It is intended for:

*ITSM professionals working in integrated multi-sourced environments;

*Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;

*Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users;

*Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Van Haren Publishing
Erscheinungsdatum
2015
Sprache
Englisch
ISBN 10 
9401800251
ISBN 13 
9789401800259
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
224
Kontakt zum Hersteller
Van Haren Publishing, Miriam Blom
info@vanharen.net

Emmaplein 4
's-Hertogenbosch
5211VW
Niederlande

Weitere beliebte Ausgaben desselben Titels

9789401800785: Siam: Principles and Practices for Service Integration and Management

Vorgestellte Ausgabe

ISBN 10:  9401800782 ISBN 13:  9789401800785
Verlag: Van Haren Publishing, 2016
Softcover