IT Quality Index: Answering the Question 'How Good Is Your It' - Hardcover

Kvapil, Zdenek

 
9789401802420: IT Quality Index: Answering the Question 'How Good Is Your It'
Hardcover
ISBN 10: 9401802424 ISBN 13: 9789401802420
Verlag: Van Haren Publishing, 2017

Inhaltsangabe

Over a long period of time we were receiving demand from different customers and stakeholders requesting our help with analyzing actual levels of IT management practices in their companies and to provide an external, objective look at IT, compare it with other organizations and develop a management summary of our overall findings. While this seems like a straight forward request and is covered by many consulting service providers, we struggled to develop answers to some very simple questions which are crucial to the different management levels from CEO level to IT professionals delivering operational support to the end user. Key questions we were requested to answer: _ How good is our IT? _ How is the quality of our IT evolving? _ How do we compare with other IT departments in similar organizations? _ How do we align the perception of quality between the business and IT? _ Can you compare the quality and costs of our IT? There are many existing assessment approaches based on ISO/IEC, capability models, maturity models, structured surveys as well as there being many different benchmarking approaches that provide detailed analytical outputs. These are typically focused and targeted internally, providing largely internal benefits to a company's IT organization, looking mostly at the presence of documentation and processes, but none of them providing a comprehensive and straight forward answer to address the simple yet fundamental question asked by management – HOW GOOD IS OUR IT? We believe that a simple question should have a simple answer.

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Über die Autorin bzw. den Autor

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners

Von der hinteren Coverseite

Over a long period of time we were receiving demand from different customers and stakeholders requesting our help with analyzing actual levels of IT management practices in their companies and to provide an external, objective look at IT, compare it with other organizations and develop a management summary of our overall findings. While this seems like a straight forward request and is covered by many consulting service providers, we struggled to develop answers to some very simple questions which are crucial to the different management levels from CEO level to IT professionals delivering operational support to the end user.
Key questions we were requested to answer:
_ How good is our IT?
_ How is the quality of our IT evolving?
_ How do we compare with other IT departments in similar organizations?
_ How do we align the perception of quality between the business and IT?
_ Can you compare the quality and costs of our IT?

There are many existing assessment approaches based on ISO/IEC, capability models, maturity models, structured surveys as well as there being many different benchmarking approaches that provide detailed analytical outputs. These are typically focused and targeted internally, providing largely internal benefits to a company's IT organization, looking mostly at the presence of documentation and processes, but none of them providing a comprehensive and straight forward answer to address the simple yet fundamental question asked by management - HOW GOOD IS OUR IT?
We believe that a simple question should have a simple answer.

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Verlag
Van Haren Publishing
Erscheinungsdatum
2017
Sprache
Englisch
ISBN 10 
9401802424
ISBN 13 
9789401802420
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
184
Kontakt zum Hersteller
Van Haren Publishing, Miriam Blom
info@vanharen.net

Emmaplein 4
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