For everyone who has served dinner, drinks and undeserved apologies with the same exhausted smile.
Wilde Replies Hospitality contains 100 career-ending responses to imaginary reservations, table-hopping diners, menu rewrites, liquid confidence, hotel-room theatre, fourteen-way bills, review-site blackmail, wedding-day emergencies and guests who interpret closing time as the start of negotiations.
Read them. Memorise them. Say certainly instead. Then check the guest is not filming before your face answers first.
THE WILDE REPLIES SERIES
Service has standards. So should the guests
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Anbieter: California Books, Miami, FL, USA
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