Customer-Centric Strategy: Winning Markets Through Superior Customer Value and Experience (THE FUTURE-READY BUSINESS SERIES™, Band 9) - Softcover

Masrianto, Dr.Agus

Softcover

ISBN 13: 9798189659003

Verlag: Independently published, 2026

Inhaltsangabe

Your Strategy Was Perfect. Your Customers Left Anyway.

If your last strategy offsite produced a beautiful plan that never showed up in renewal numbers, you're not alone — and it's probably not your strategy that failed. It's the gap between what you intended and what your customers actually felt. Customer-Centric Strategy closes that gap with 13 original, field-tested frameworks — not theory, not another list of tips, but a complete customer value strategy system you can put to work this week.

Every chapter ends with an Executive Toolkit: a scorecard, worksheet, or diagnostic built for real meetings, not bookshelves. And every claim is sourced — no invented statistics, no fabricated case studies, ever.

• 13 proprietary frameworks, from the Customer Value Bridge to the Trust Equation
• A 10-dimension Customer Value Gap Scorecard to diagnose your organization honestly
• A CFO-ready ROI model — built for your data, not someone else's benchmark
• Real, cited research (Bain, Kahneman, Harvard Business Review) — zero fabricated data
• Book 9 of The Future-Ready Business Series™, written by Dr. Agus Masrianto, creator of the DMUI framework

Stop hoping your strategy reaches your customers. Build the bridge that guarantees it does — buy your copy today.

Details zur Ausgabe

• Verlag: Independently published
• Erscheinungsdatum: 2026
• Sprache: Englisch
• ISBN 13: 9798189659003
• Einband: Taschenbuch
• Anzahl der Seiten: 77
• Kontakt zum Hersteller: Manufactured by Amazon on behalf of the author; https://www.amazon.de/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxemburg