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How to Work in Customer Service and Still Like People! (Most Days.): A Survival Guide for Front Desk Staff, Managers, and Anyone Trying to Stay Calm - Softcover
Inhaltsangabe
Customer service isn’t “easy.”
If it were, everyone would be calm, cheerful, and emotionally unbothered by angry customers, confusing policies, and that one coworker who says, “That’s just how we do things.”
This book is for the people who show up anyway.
How to Work in Customer Service and Still Like People! (Most Days.) is a practical, honest, and occasionally funny survival guide for anyone working on the front lines—front desk staff, call center agents, retail associates, hospitality professionals, and managers who’ve had to calm both customers and their teams.
Written by a customer service insider with over two decades of real-world experience, this guide focuses on what actually works—not corporate scripts, not unrealistic positivity, and definitely not “just smile more.”
Inside, you’ll learn how to:Handle difficult customers without losing your patience (or your sanity)
Communicate clearly, calmly, and professionally—even under pressure
Protect your energy and mental health in people-facing roles
Set boundaries while still delivering excellent service
Navigate bad policies, tough managers, and impossible situations with confidence
This isn’t about being fake.
It’s about staying professional without burning out, advocating for yourself without escalating conflict, and finding moments of calm—even when everything feels chaotic.
Whether you’re new to customer service or a seasoned professional who’s “seen some things,” this book will help you work smarter, stay grounded, and—most days—still like people.
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How to Work in Customer Service and Still Like People! (Most Days.)
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How to Work in Customer Service and Still Like People! (Most Days.) (Paperback)
Print-on-DemandAnbieter: Grand Eagle Retail, Bensenville, IL, USA
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Paperback. Zustand: new. Paperback. Customer service isn't "easy."If it were, everyone would be calm, cheerful, and emotionally unbothered by angry customers, confusing policies, and that one coworker who says, "That's just how we do things."This book is for the people who show up anyway.How to Work in Customer Service and Still Like People! (Most Days.) is a practical, honest, and occasionally funny survival guide for anyone working on the front lines-front desk staff, call center agents, retail associates, hospitality professionals, and managers who've had to calm both customers and their teams.Written by a customer service insider with over two decades of real-world experience, this guide focuses on what actually works-not corporate scripts, not unrealistic positivity, and definitely not "just smile more."Inside, you'll learn how to: Handle difficult customers without losing your patience (or your sanity)Communicate clearly, calmly, and professionally-even under pressureProtect your energy and mental health in people-facing rolesSet boundaries while still delivering excellent serviceNavigate bad policies, tough managers, and impossible situations with confidenceThis isn't about being fake.It's about staying professional without burning out, advocating for yourself without escalating conflict, and finding moments of calm-even when everything feels chaotic.Whether you're new to customer service or a seasoned professional who's "seen some things," this book will help you work smarter, stay grounded, and-most days-still like people. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9798245455594
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How to Work in Customer Service and Still Like People! (Most Days.)
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How to Work in Customer Service and Still Like People! (Most Days.): A Survival Guide for Front Desk Staff, Managers, and Anyone Trying to Stay Calm
Print-on-DemandAnbieter: California Books, Miami, FL, USA
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Zustand: New. Print on Demand. Bestandsnummer des Verkäufers I-9798245455594
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How to Work in Customer Service and Still Like People! (Most Days.)
Anbieter: PBShop.store UK, Fairford, GLOS, Vereinigtes Königreich
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000. Bestandsnummer des Verkäufers L2-9798245455594
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How to Work in Customer Service and Still Like People! (Most Days.) (Paperback)
Print-on-DemandAnbieter: CitiRetail, Stevenage, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: new. Paperback. Customer service isn't "easy."If it were, everyone would be calm, cheerful, and emotionally unbothered by angry customers, confusing policies, and that one coworker who says, "That's just how we do things."This book is for the people who show up anyway.How to Work in Customer Service and Still Like People! (Most Days.) is a practical, honest, and occasionally funny survival guide for anyone working on the front lines-front desk staff, call center agents, retail associates, hospitality professionals, and managers who've had to calm both customers and their teams.Written by a customer service insider with over two decades of real-world experience, this guide focuses on what actually works-not corporate scripts, not unrealistic positivity, and definitely not "just smile more."Inside, you'll learn how to: Handle difficult customers without losing your patience (or your sanity)Communicate clearly, calmly, and professionally-even under pressureProtect your energy and mental health in people-facing rolesSet boundaries while still delivering excellent serviceNavigate bad policies, tough managers, and impossible situations with confidenceThis isn't about being fake.It's about staying professional without burning out, advocating for yourself without escalating conflict, and finding moments of calm-even when everything feels chaotic.Whether you're new to customer service or a seasoned professional who's "seen some things," this book will help you work smarter, stay grounded, and-most days-still like people. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Bestandsnummer des Verkäufers 9798245455594
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How to Work in Customer Service and Still Like People! (Most Days.)
Anbieter: Rarewaves.com UK, London, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: New. Bestandsnummer des Verkäufers LU-9798245455594
Neu kaufen
EUR 12,94
EUR 75,97 Versand
Versand von Vereinigtes Königreich nach USA
Versand von Vereinigtes Königreich nach USA
Anzahl: Mehr als 20 verfügbar