IT Service Management Processes – the Past, the Present and the Future: Introducing the four Waves of Intelligent Automation - Softcover

Rokicki, Arkadiusz

 
9798277799543: IT Service Management Processes – the Past, the Present and the Future: Introducing the four Waves of Intelligent Automation
Softcover
ISBN 13: 9798277799543
Verlag: Independently published, 2025

Inhaltsangabe

Artificial intelligence is reshaping the way organisations manage IT, but not always with the promised results. While global spending on generative AI is skyrocketing, many companies struggle to measure real gains, often falling into automation, where human roles are replaced without meaningful productivity improvements.

This book offers a clear framework for understanding that challenge. Drawing on decades of IT leadership and academic research, the author introduces the Waves of Intelligent Automation - a practical model that maps IT Service Management (ITSM) processes against their true automation potential. Readers will see where AI, big data and cloud computing deliver measurable value, and where human judgment remains essential.

With straightforward explanations, real‑world use cases and forward‑looking insights, this book equips IT leaders, researchers and policymakers to balance innovation with accountability. It is both a roadmap for navigating automation in ITSM and a call to preserve the creativity, ethics and context that machines cannot replace.

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Verlag
Independently published
Erscheinungsdatum
2025
Sprache
Englisch
ISBN 13 
9798277799543
Einband
Taschenbuch
Anzahl der Seiten
335
Kontakt zum Hersteller
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