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What really happens when the doors close and the guests check in? For thirty years, Stefano F. Reyes lived it. From bellman to General Manager to Regional Director of Operations, he worked every position, every brand, and every shift that the hotel hospitality industry could throw at him. He missed holidays, birthdays, and anniversaries. He managed SWAT raids, cars in swimming pools, solicitation rings, and a student band trip that turned into something nobody saw coming. He held dying hotels together with nothing but experience, adrenaline, and sheer will. He built cultures that turned struggling properties into award winning powerhouses. He mentored dishwashers into directors and front desk clerks into general managers. Memoirs of a Hotel Operator is a raw, real, and unapologetically honest look behind the velvet rope of an industry that never sleeps. Thirty years of wild stories, hard lessons, and heartfelt tributes to the housekeepers, engineers, front desk clerks, and sales managers who hold this industry on their backs every single day. For the millions who have lived this life, you will recognize yourself on every page. For everyone else, welcome behind the front desk. Nothing will ever look the same again.
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Memoirs of a Hotel Operator: 30 Years in the Making
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Memoirs of a Hotel Operator
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Buch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -What really happens when the doors close and the guests check in For thirty years, Stefano F. Reyes lived it.From bellman to General Manager to Regional Director of Operations, he worked every position, every brand, and every shift that the hotel hospitality industry could throw at him. He missed holidays, birthdays, and anniversaries. He managed SWAT raids, cars in swimming pools, solicitation rings, and a student band trip that turned into something nobody saw coming.He held dying hotels together with nothing but experience, adrenaline, and sheer will. He built cultures that turned struggling properties into award winning powerhouses. He mentored dishwashers into directors and front desk clerks into general managers.Memoirs of a Hotel Operator is a raw, real, and unapologetically honest look behind the velvet rope of an industry that never sleeps. Thirty years of wild stories, hard lessons, and heartfelt tributes to the housekeepers, engineers, front desk clerks, and sales managers who hold this industry on their backs every single day.For the millions who have lived this life, you will recognize yourself on every page. For everyone else, welcome behind the front desk. Nothing will ever look the same again. 148 pp. Englisch. Bestandsnummer des Verkäufers 9798295793738
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Buch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - What really happens when the doors close and the guests check in For thirty years, Stefano F. Reyes lived it.From bellman to General Manager to Regional Director of Operations, he worked every position, every brand, and every shift that the hotel hospitality industry could throw at him. He missed holidays, birthdays, and anniversaries. He managed SWAT raids, cars in swimming pools, solicitation rings, and a student band trip that turned into something nobody saw coming.He held dying hotels together with nothing but experience, adrenaline, and sheer will. He built cultures that turned struggling properties into award winning powerhouses. He mentored dishwashers into directors and front desk clerks into general managers.Memoirs of a Hotel Operator is a raw, real, and unapologetically honest look behind the velvet rope of an industry that never sleeps. Thirty years of wild stories, hard lessons, and heartfelt tributes to the housekeepers, engineers, front desk clerks, and sales managers who hold this industry on their backs every single day.For the millions who have lived this life, you will recognize yourself on every page. For everyone else, welcome behind the front desk. Nothing will ever look the same again. Bestandsnummer des Verkäufers 9798295793738
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Hardcover. Zustand: new. Hardcover. What really happens when the doors close and the guests check in? For thirty years, Stefano F. Reyes lived it.From bellman to General Manager to Regional Director of Operations, he worked every position, every brand, and every shift that the hotel hospitality industry could throw at him. He missed holidays, birthdays, and anniversaries. He managed SWAT raids, cars in swimming pools, solicitation rings, and a student band trip that turned into something nobody saw coming.He held dying hotels together with nothing but experience, adrenaline, and sheer will. He built cultures that turned struggling properties into award winning powerhouses. He mentored dishwashers into directors and front desk clerks into general managers.Memoirs of a Hotel Operator is a raw, real, and unapologetically honest look behind the velvet rope of an industry that never sleeps. Thirty years of wild stories, hard lessons, and heartfelt tributes to the housekeepers, engineers, front desk clerks, and sales managers who hold this industry on their backs every single day.For the millions who have lived this life, you will recognize yourself on every page. For everyone else, welcome behind the front desk. Nothing will ever look the same again. A raw, real, and unapologetically honest memoir from a thirty year hotel industry veteran. From bellman to Regional Director of Operations, Stefano Reyes has seen it all and held nothing back. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Bestandsnummer des Verkäufers 9798295793738
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