Hugging a Porcupine: Reframing Customer Service - Softcover

Hurlbert, Sidney C; Murphy, Dr. Fran

 
9798373186513: Hugging a Porcupine: Reframing Customer Service
Softcover
ISBN 13: 9798373186513
Verlag: Independently published, 2023

Inhaltsangabe

Customers can be challenging. Yet, outstanding customer service creates the magic of business and often personal success. Sid and Fran have detailed a very practical volume. Readers learn how to embrace all customers, difficult and otherwise. A common byproduct is that people using these techniques will actually have more fun at work. Rich with examples, the book engages the reader in difficult puzzles where customers are too often lost, The authors reframe these enigmas with a twist that not only creates avid repeat customers but brings a smile to the service provider. The book is designed to be a handy toolbox for front-line workers and can serve as a basis for training exercises for managers of
workers in regular contact with customers.

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Verlag
Independently published
Erscheinungsdatum
2023
Sprache
Englisch
ISBN 13 
9798373186513
Einband
Taschenbuch
Zeichner
Madison Edmond
Anzahl der Seiten
288
Kontakt zum Hersteller
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