MASTERING CUSTOMER FEEDBACK: 10 tips to boost response rate (Mastering Customer Service in Tech Support, Band 2) - Softcover

Tovar MBA, Noe

Softcover

ISBN 13: 9798861844741

Verlag: Independently published, 2023

Inhaltsangabe

100 Page Pocket Guide
paper back

Customer satisfaction surveys are a valuable toolfor me to maintain the quality of my service andgather valuable feedback. As they say, "If I don'tappreciate my customers, someone else will."However, in today's landscape, where manycompanies are constantly bombarding customerswith CSAT surveys, it's clear that survey fatigue hasbecome a real issue. Increasing response rates hasnow become a significant challenge for myorganization. After all, what's the use of sending outsurveys if people aren't willing to respond to them?In this book, I will explore the importance ofcontinuous improvement over time, which ultimatelyleads to more and higher-quality customerfeedback.

Details zur Ausgabe

• Verlag: Independently published
• Erscheinungsdatum: 2023
• Sprache: Englisch
• ISBN 13: 9798861844741
• Einband: Taschenbuch
• Anzahl der Seiten: 103
• Kontakt zum Hersteller: Manufactured by Amazon on behalf of the author; https://www.amazon.de/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxemburg