Turning a Telephone Answering Service into a Call Center - Softcover

DeHaan, Peter Lyle

 
9798888090633: Turning a Telephone Answering Service into a Call Center
Softcover
ISBN 13: 9798888090633
Verlag: Rock Rooster Books, 2023

Inhaltsangabe

This dissertation by Peter L DeHaan contains academic research. If this is what you seek, here's an overview: The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses' scope. The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base. The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.

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Über die Autorin bzw. den Autor

Peter Lyle DeHaan, PhD, has spent his career in and around the answering service industry. He's owned, managed, bought, sold, and merged answering service businesses as well as consulted, written, and programmed for the answering service industry.

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Verlag
Rock Rooster Books
Erscheinungsdatum
2023
Sprache
Englisch
ISBN 13 
9798888090633
Einband
Taschenbuch
Anzahl der Seiten
236
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

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