Call Center Connections: Keys to Produce Successful Customer Service Outcomes (Call Center Success series, Band 3) - Softcover

Buch 3 von 5: Call Center Success series

DeHaan, Peter Lyle

 
9798888090824: Call Center Connections: Keys to Produce Successful Customer Service Outcomes (Call Center Success series, Band 3)
Softcover
ISBN 13: 9798888090824
Verlag: Rock Rooster Books, 2024

Inhaltsangabe

Running a call center is hard. But it can also be rewarding.

Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.

Experience a thriving center operation and become a leader in customer service with Call Center Connections.

Benefits:

  • Boost staff morale and appreciation
  • Create a positive customer experience
  • Improve leadership skills and strategies
What's inside:
  • Learn how to find the perfect call center manager
  • Explore the benefits of using home-based agents
  • Discover the impact of artificial intelligence on call centers
Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.

Discover:
  • How your management style may be hurting your call center
  • An easy way to determine agent starting pay
  • Ways to enhance the customer experience
  • Five tips for agent customer service success
  • How to optimize your call center for better outcomes
Don't miss out on the opportunity to improve your call center operations and exceed customer expectations.

Get your copy of Call Center Connections today.

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Über die Autorin bzw. den Autor

Peter Lyle DeHaan, PhD, is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Common themes at every turn have included leadership and management, customer service, and sales and marketing. He shares his lifetime of business experience and personal insights through his books, articles, and blogs to encourage, inspire, and occasionally entertain. Learn more at peterlyledehaan.com.

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Verlag
Rock Rooster Books
Erscheinungsdatum
2024
Sprache
Englisch
ISBN 13 
9798888090824
Einband
Taschenbuch
Anzahl der Seiten
238
Kontakt zum Hersteller
Manufactured by Amazon on behalf of the author
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