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Call Center Connections: Keys to Produce Successful Customer Service Outcomes (Call Center Success Series,, Band 3) - Hardcover

DeHaan, Peter Lyle

 
9798888090831: Call Center Connections: Keys to Produce Successful Customer Service Outcomes (Call Center Success Series,, Band 3)
Hardcover
ISBN 13: 9798888090831
Verlag: Rock Rooster Books, 2024

Inhaltsangabe

Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes. Experience a thriving center operation and become a leader in customer service with Call Center Connections. Benefits:Boost staff morale and appreciation Create a positive customer experience Improve leadership skills and strategies What's inside:Learn how to find the perfect call center manager Explore the benefits of using home-based agents Discover the impact of artificial intelligence on call centers Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience. Discover:How your management style may be hurting your call center An easy way to determine agent starting pay Ways to enhance the customer experience Five tips for agent customer service success How to optimize your call center for better outcomes Don't miss out on the opportunity to improve your call center operations and exceed customer expectations. [Call Center Connections have been republished as What Every Call Center Manager Should Know, but you can still buy the original.]

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Über die Autorin bzw. den Autor

Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes owning and managing a multi-location outsource call center, employment with an industry vendor, call center consulting, and publishing call center books and periodicals. Learn more at PeterLyleDeHaan.com.

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Verlag
Rock Rooster Books
Erscheinungsdatum
2024
Sprache
Englisch
ISBN 13 
9798888090831
Einband
Gebundene Ausgabe
Anzahl der Seiten
238
Kontakt zum Hersteller
preigu GmbH & Co. KG
mail@preigu.de

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