Always On: Seamless Support Around the Clock - Softcover

Jayashankar Lingaiah

 
9798895448236: Always On: Seamless Support Around the Clock
Softcover
ISBN 13: 9798895448236
Verlag: Notion Press, 2024

Inhaltsangabe

A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and well-being of the employees with real-time scenarios on various processes.
Salient Features:
Service Desk Fundamentals
Processes (Incident Management, Problem Management, Access Management and Request fulfillment)
Service Desk Metrics and KPIs
Setting Up and Managing the service desk team
Processes and best practices
Continuous Improvement and Learning
Challenges and effective management
Case studies

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Verlag
Notion Press
Erscheinungsdatum
2024
Sprache
Englisch
ISBN 13 
9798895448236
Einband
Taschenbuch
Anzahl der Seiten
228
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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