The Human-Agent Orchestrator: Leading and Scaling AI-Driven Organizations - Hardcover

Bornet, Pascal; Wirtz, Jochen; Stephens, Tarja; C. Corbett, Frederique; Yamaguchi, Shigeki; Wood, Rachel; Gohel, Rakesh; Yu, Helen; Schei, Nima

Hardcover

ISBN 13: 9798992833683

Verlag: Irreplaceable Publishing, 2026

Inhaltsangabe

From the authors of a Forbes "Top 10 Must-Read Tech Book" for 2025.

“The magic isn’t in bigger AI models, it’s in Orchestration.”
—Andrew Ng, Founder, DeepLearning.AI and Coursera

“The era of the user is ending. The era of the Orchestrator has begun.”
—Marshall Goldsmith, two-time Thinkers50 #1 Global Leadership Thinker

We are the last generation to manage only humans. The next will manage hybrid teams of humans and AI agents. Most leaders are not ready.

The rare organizations achieving 200% productivity gains from AI are not using better technology than those achieving 20%. They are managing it differently.

The authors learned this from failure. Across many AI deployments, the pattern became clear: capable agents failed not from weak technology, but from a missing management layer.

Human-Agent Orchestration is that layer: a new discipline for designing, directing, and scaling work across humans and AI agents. Built from four years of research across 432 organizations and hard lessons learned in the field.

Not how to build AI agents. How to lead them.
Not another tool. A new management discipline.

What you will learn:
• The 70/30 Rule: which management skills transfer to agents, and which will quietly sabotage your team.
• The Supervision Trap: why the way you currently work makes you the bottleneck instead of the leader.
• The Orchestration Design Canvas: six layers to build a system that runs without you: Source, Success, Safety, Steering, Switch, and Sharpen.
• The Autonomy Dial: when to give agents the keys, and when to keep humans at the wheel.
• Default Governance: agents do not take control. Humans abdicate it.
• The Human Layer Index: how to detect human erosion before your best people leave.
• The Identity Shift: how to save your team from Scope Collapse, Mastery Vacuum, and Purpose Drift.

This book is for leaders using AI, deploying agents, and trying to scale impact without scaling chaos.

Old leadership controlled the work. New leadership designs the system that produces it.

AI will not replace leaders. But leaders who cannot orchestrate AI will be replaced by those who can.

Stop clicking. Start conducting.

Über diesen Titel

Über die Autorin bzw. den Autor

ABOUT THE AUTHORS: PASCAL BORNET is a recognized global expert, thought leader, and pioneer in the field of intelligent automation (IA). He founded and led the IA practices for Mckinsey & Company and Ernst & Young (EY), where he drove hundreds of IA transformations across industries. Bornet is a member of the Forbes Technology Council, and he was awarded Global Top Voice in Technology 2019. IAN BARKIN is Chief Strategy & Marketing Officer at SYKES. He is a globally recognized thought leader and veteran in the IA space. Barkin co-founded Symphony Ventures, a pure-play IA consulting company providing cutting-edge services across all sectors. In 2018, the company was acquired for US$69 million by SYKES, a NASDAQ-listed global leader. Dr. JOCHEN WIRTZ is Vice-Dean MBA Programmes at the National University of Singapore Business School, and Professor of Marketing. He is a well-known and highly acclaimed author with more than 20 books published, including "Services Marketing - People, Technology, Strategy". His research has been published in over 100 academic journal articles, and he received over 40 awards.

Details zur Ausgabe

• Verlag: Irreplaceable Publishing
• Erscheinungsdatum: 2026
• Sprache: Englisch
• ISBN 13: 9798992833683
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 405
• Kontakt zum Hersteller: Manufactured by Amazon on behalf of the author; https://www.amazon.de/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxemburg