Addressing Contemporary Challenges in the B2B Hospitality Sector

The hospitality industry is a cornerstone of global commerce, facilitating business relationships, conferences, events, and the exchange of ideas. However, in recent years, the B2B hospitality sector has faced unprecedented challenges that have altered the way businesses operate within this space. From the impact of the COVID-19 pandemic on travel and in-person meetings to the rise of virtual and hybrid event formats, companies in this sector have had to adapt quickly. Technological advancements, changing customer expectations, and a focus on sustainability influence how hospitality businesses engage with their B2B clients. As the industry evolves, further research into new strategies and innovations are required to meet the shifting demands and ensure the continued growth of business interactions within the hospitality sector. Addressing Contemporary Challenges in the B2B Hospitality Sector examines contemporary challenges in rapid adoption of technology, changing client expectations, sustainability pressures, and workforce issues. It offers actionable strategies for industry leaders to thrive in this evolving landscape. This book covers topics such as global business, value creation, and sustainability, and is a useful resource for business owners, computer engineers, data scientists, security professionals, academicians, and researchers.

Vipin Nadda I am currently serving as Senior Lecturer and Programme Manager (Tourism, hospitality, and Events) with University of Sunderland in London. A science graduate with MBA (Marketing), MTA (Tourism) and PhD (Tourism Management), I have more than twenty years of experience in academics and Industry. As an active researcher, I have authored and edited eight books, published more than thirty research articles, presented papers in various international conferences and published scores of book chapters. As an experienced academician, I have been Lecturing a variety of courses ranging from Sustainable tourism development, Service Marketing, International business environment to Service quality, International Tourism and Hospitality Management in the UK as well as overseas which echo my research interests as well. I am co-editor in chief for International Journal of Entrepreneurship, Management, Innovation and Development and have organised many international conferences

Hemant Mediratta has been instrumental in enhancing the profitability and brand value of leading tourism and hospitality brands worldwide. His expertise spans luxury hotel operations, sales, and marketing across both domestic and international markets. A fervent advocate for the Indian tourism sector, Hemant has dedicated his career to driving the growth of Indian tourism and positioning it on the global stage. During his remarkable 16-year tenure with Oberoi Hotels & Resorts, where he served as Senior Vice President of Sales, Hemant played a pivotal role in driving commercial excellence for the iconic hospitality group. His career also includes senior positions at renowned hotel groups such as Hyatt International, IHG, and The Park Hotels. As a serial entrepreneur, Hemant has co-founded several successful ventures, including MICEverse, Eleven Inc.,One Rep Global, One Hotels Collection, iLead Academy, and Draupnir Capital each reflecting his deep understanding of luxury hospitality and innovative business acumen. Beyond his professional achievements, Hemant is a sought-after keynote speaker, frequently sharing his insights on motivation, leadership, luxury selling, and entrepreneurship at educational institutions and corporate events. As a board member of the Tourism India Alliance and the Responsible Tourism Society of India, Hemant is committed to promoting sustainable and responsible practices in the tourism industry. He is also an active angel investor, mentoring early-stage startups in the luxury and travel sectors, and guiding new-age founders on achieving product-market fit, talent acquisition, and building a successful founder mindset. Through the Mediratta Foundation, Hemant extends his passion for empowerment and community development by mentoring micro-entrepreneurs, promoting sustainable livelihoods, and advocating for women’s education and healthcare for marginalized communities. An avid reader, global traveler, and out-of-the-box thinker, Hemant is also an aspiring alternative medicine healer, continuously exploring new ways to contribute to society and the industry.

Sumesh Singh Dadwal is working as Sr. Lecturer of Strategy at LSBU Business School. He has 25 years of experience in research, teaching, e-learning, quality management, and examination assessment in a wide range of business subjects. Sumesh Dadwal has knowledge and skills in academics, internal moderation & external examination, higher education educational quality systems, research, and administration Before joining LSBU, he worked as Sr. Lecturer, Dissertation Lead, and Programme Leader with Northumbria University London campus and also as an associate with London Graduate School and Regent College London (Bucks New University and the University of Bolton, UK). Dr Dadwal has also worked as an associate lecturer with Birkbeck College (UoL), University of West London, Plymouth University, Uni of Roehampton UK, and also worked as a Sr. lecturer and Programme Leader (MBA) at Glyndwr University London. Sumesh has hands-on experience in managing departments and in supporting the implementation of effective quality management systems. As Programme Leader of Business PGs, he has led a team of faculty in teaching & research, academic growth, designing assessment briefs, assessing students, ensuring quality systems, and participating in university assessment boards. His subject areas include Innovation & Technology Strategy, innovative business models & marketing, entrepreneurship, and business in Emerging markets.