Antechamber Room Service and Management (Second Edition)(Chinese Edition)(Old-Used)

Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Pub Date :2002-03-02 Publisher: Northeast University of Finance and Economics Press genuine second-hand quality assurance] the antechamber Room Service and Management (Second Edition) edited by Mengqing Jie Tang Fei the Dongbei University Press Revision :2002-3-2 format : 16 Pages: 190ISBN: 7.810.840.223 weight: 270 g library compiled: Price: 18.00 yuan is currently selling: 7.20 yuan ------------------------ -------------------------------------------------- SYNOPSIS: The 21st century is the century of globalization. is the century of the competition for talent. With the development of the tourist hotels. industry. hotel employees demand growing. increasingly high demand of Staff. The Tourism College student has become a major force in the travel service industry practitioners army. Therefore. the deepening of the reform of the vocational education teaching. improve teaching quality. it is becoming increasingly important. At home and abroad in recent years introduced the translation of hotel management theories. methods and experience and teaching materials have been published in China. but also so that we can see. learn from peer writings and information. combined with the characteristics of the Chinese Higher Vocational Education and the actual situation of the so one suited to China's national conditions. distinctive. easy-to-understand professional teaching materials. humble heart for Hotels of education development. The book is based on improving the expertise of the students and cultivate students' comprehensive ability. the content and form of innovation. Especially written in the book case and typical case for no practical experience in the students a good material; learning objectives and summary of each chapter also clear learning objectives for students. The book is a systematic introduction to the hotel lobby and room management expertise. service. knowledge and operating skills. both hotel employees must comply with the sector and to master the basics. but also the department's new information and case. training questions drills is a hotel the antechamber with room service textbooks. hotel management personnel management reference books. -------------------------------------------------- ------------------------ directory: Chapter 1 Overview of the Front Office Front Office status and tasks of learning objectives 1.1 1.2 Front Office organization quality requirements of a typical case antechamber environment 1.4 Front office staff with management responsibilities 1.3 Chapter Summary of key concepts class discussion questions refresher thinking questions training questions self-test questions Chapter 2 Reservation learning the meaning and mission of the target 2.1 Reservation 2.2 Reservation channels. way and kind of 2.3 Reservation program 2.4 over-booking and booking disputes handling typical case of this chapter summary of the key concepts of classroom discussion questions refresher thinking questions training questions self-test questions Chapter 3 Reception check-learning objectives 3.1 Front ready 3.2 3.3 The rooms the merchandising of 3.4 rooms status display and control 3.4 The condition of the rooms 3.3 rooms merchandising display and control typical case on classroom discussion of key concepts Chapter Summary Review thinking questions training questions self-test questions Chapter 4 the antechamber Series Service Learning Objective 4.1 Protocol 5.1 Rates Management 5.2 rooms Service 4.2 Inquiries Service 4.3 Switchboard Service Chapter Summary 4.4 Business Center Services 4.5 front cashier typical case the key concepts of class discussion questions review thinking about learning objectives of the statistical analysis in Chapter 5 Rate Management and rooms operating in self-test questions training questions This chapter provides a summary of key concepts classroom operating statistical analysis of a typ.…