Big Book of Customer Service Training Games : Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers

Carlaw, Peggy; Deming, Vasudha Kathleen

ISBN 10: 0070779740 / ISBN 13: 9780070779747

Verlag: McGraw Hill, 1998

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Inhaltsangabe:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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Bibliografische Details

Titel: Big Book of Customer Service Training Games ...
Verlag: McGraw Hill
Erscheinungsdatum: 1998
Einband: Softcover
Zustand: good