This book is the first publication that combines the principles of business process management with strategic IT planning; the result being a groundbreaking work on strategic IT and process planning. While Breakthrough Strategic IT and Process Planning focuses on the real world of organizations, extensive treatment is also devoted to the politics of strategic planning. As such, a project management approach that combines process improvement, IT, and change management is employed. Other important aspects of process planning are discussed in detail: the strategic allocation of resources, short and long term implementation of the strategic plan, marketing of the plan to gain support for implementation, and development of strategic IT and process plans for business units and departments.

�ber die Autorin bzw. den Autor

Bennet Lientz is a Professor in the Anderson Graduate School of Management, University of California, Los Angeles. Prof Lientz has been consulting, teaching, and doing applied research in a number of areas of business and information systems for the past 30 years, including strategic systems planning, change management, logistics, project management, EBusiness, IT planning, system integration and implementation of ERP systems, outsourcing, service level management, retailing, distribution, and process improvement for 30 years. He has successfully carried out over 200 major consulting assignments in over 40 countries for agencies and companies in a variety of industries including: banking, government, medical services, agriculture, logistics, energy, natural resources, manufacturing, software, retailing, distribution, transportation, construction and engineering, finance, insurance, high technology, communications and networking, electronic commerce, trading, shipping, utilities, and other areas. He has conducted seminars and classes in strategic IT planning, change management, project management, E-Business, process improvement, system implementation, planning, and other areas to over 18,000 people in 35 countries. He is the author or co-author of over 35 books and over 75 articles in the above areas. He is the creator of the management critical path.

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