Building and Managing a World Class IT Help Desk

G. Robert Wooten

ISBN 10: 007213237X / ISBN 13: 9780072132373

Verlag: McGraw-Hill Education - Europe, US, 2001

Beschreibung

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

Bestandsnummer des Verkäufers LU-9780072132373

Bibliografische Details

• Titel: Building and Managing a World Class IT Help Desk
• Verlag: McGraw-Hill Education - Europe, US
• Erscheinungsjahr: 2001
• Sprache: Englisch
• ISBN-10: 007213237X
• ISBN-13: 9780072132373
• Einband: Paperback
• Zustand: New

Über diesen Titel

Inhaltsangabe

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

Über die Autorin bzw. den Autor

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.