This work addresses what multimedia performance support systems (PSS) are, why companies adopt them, and how the reader can develop them. Applications developers, software designers and computer professionals interested in expert systems and PSS will discover the what, when and why of technology-based performance support. Packed with checklists, figures, flowcharts, graphics, graphs, line drawings and other idea-clarifying aids, this practical book is accompanied by a disk, which includes all the files needed to create a fully functional performance suport system.

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