Titel: Building Quality Management Systems : Selecting the Right Methods and Tools
Verlag: Productivity Press
Erscheinungsjahr: 2013
Sprache: Englisch
ISBN-10: 1466564997
ISBN-13: 9781466564992
Einband: Softcover
Zustand: New

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This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and a process management, it provides the basis for creating a quality management-culture, and can help professionals and organizations to succeed in becoming a world-class organization.

�ber die Autorin bzw. den Autor

Luis Rocha-Lona, Jose Arturo Garza-Reyes, Vikas Kumar

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