Business Excellence Models and Strategic Planning: The Road Map to Business Excellence

Rocha-Lona, Luis

ISBN 10: 384841385X / ISBN 13: 9783848413850

Verlag: LAP LAMBERT Academic Publishing, 2012

In. Bestandsnummer des Verkäufers ria9783848413850_new

Inhaltsangabe:

In fast and competitive markets, organizations look to comply and produce high-quality products and services that excel customers’ expectations and needs. In this context, organizations have deployed all sorts of strategies supported by business excellence models (BEM), quality management systems, process management, and performance measurement systems. Thus, BEM have played a major role in supporting organizations’ business strategy and performance in the long run. Business Excellence Models and Strategic Planning provides to industrialist, managers, practitioners, consultants, researchers and all kind of professionals a robust research-framework with practical insights, and deep knowledge about the integration of BEM with Strategic Planning. Based on a five-year project, the book provides a critical review of the most well-known excellence models, methods and tools that support Quality Management Systems(QMS). Thus, Business Excellence Models and Strategic Planning focuses on business performance and process management, integrating BEM with Strategic Planning, and providing the basis to create/foster a quality management-culture to succeed in becoming a world-class organization

Über die Autorin bzw. den Autor: Dr.Luis Rocha-Lona holds a PhD in Operations Management from Manchester Business School,The University of Manchester. He has several years of working experience in the public and private sectors, and has presented his work in several international venues. He is a member of the American Society for Quality and the Institute of Operations Management.

Bibliografische Details

Titel: Business Excellence Models and Strategic ...
Verlag: LAP LAMBERT Academic Publishing
Erscheinungsdatum: 2012
Einband: Softcover
Zustand: New