: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers

Smith, Ralph F.

ISBN 10: 0470047461 / ISBN 13: 9780470047460

Verlag: Wiley, 2006

Beschreibung

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Bestandsnummer des Verkäufers 00046292716

Bibliografische Details

• Titel: : Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers
• Verlag: Wiley
• Veröffentlichungsdatum: 2006
• Sprache: Englisch
• ISBN-10: 0470047461
• ISBN-13: 9780470047460
• Bindung: Hardcover
• Zustand: Good

Über diesen Titel

Inhaltsangabe

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

Über die Autorin bzw. den Autor

RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.