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The Call Center Dictionary

Bodin, Madeline; Dawson, Keith

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ISBN 10: 1578200954 / ISBN 13: 9781578200955
Verlag: CRC Press, 2002
Neu Zustand New Soft cover
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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, Buchnummer des Verkäufers ABE_book_new_1578200954

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Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Über den Autor: Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

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Titel: The Call Center Dictionary

Verlag: CRC Press

Erscheinungsdatum: 2002

Einband: Soft cover

Zustand: New

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